Three after it’s launch, findmediation.co.uk today exceeded the impressive total of 30,000 visitors from around the globe accessing the site.
Of these 30,000 hits, 28,714 have been from the UK, and of these 26,952 were from England.
The site was developed to provide easy access to family mediation information for search engines, something previously not possible from the Ministry of Justice, findamediator site. It was re-launched in September 2013 including a number of new features:
- Improved search engine links
- Postcode integration
- Recommendation service linked to position in listings
- Live image link for mediation services to embed on websites, showing the number of recommendations
The search tool was developed to display contact information for family mediation services quickly – typically less than 3 clicks from arriving at the site. On average people expect websites to display the information they need within 6-8 seconds, else they look elsewhere. Therefore the speed of the server and the configuration of the database is essential. [Paul Gadd – Director of Protocol IT]
Services which hold current Legal Aid Agencies (LAA) contracts providing legal aid are also indicated in the search results. The LAA (formerly known as the LSC) phased out the use of their previous logo in April 2013, permitting providers to continue to use this until 20th June 2013. We decided to design a simple logo to quickly indicate a service where legal aid is available. The site also offers mediation services with multiple outreach offices the means of including the additional locations.
We recognise that findmediation.co.uk is only useful if the information contained is up-to-date. We hope in the next couple of months to start working more closely with family mediation membership organisations to ensure service information in the database is updated when changes occur. To ensure quality a consistent family mediation service is provided across the country, we see that the role of the Family Mediation Council is essential to ensure mediation services and mediators are regulated to a high standard.
The site is operated by Protocol IT Ltd as a not-for-profit service, without funded from the Ministry of Justice, Family Mediation Council, or membership organisations.